We do our best to schedule shipments to maximize the freshness of the products while maintaining timeliness. We ship fresh fruits and frozen pastries Monday through Wednesday with Standard shipping and Thursdays with Express shipping. All other pantry items and dry goods are shipped Monday through Friday with standard Ground shipping.

Note: Orders containing fresh fruit or frozen pastries placed on or after Wednesday will be shipped the following Monday.

Following are the terms and conditions that constitute our Order and Shipping Policies.

 

Our Commitment to Ripeness and Quality

While we attempt to fulfill orders as quickly as possible, our commitment to ripeness and quality may require us to delay shipments. Based on our picking schedule, ripeness, variety availability, weather, and other conditions, we reserve the right to hold shipments as needed to provide you with the freshest, ripest fruit we can. 
If you place an order online, please use the special instructions “Notes” field during the order process to communicate any delivery requirements or if you desire a specific delivery date. We will accommodate delivery dates, but for critical shipments, we recommend calling us to confirm availability.

UPS Carrier Delay

Frog Hollow Farm takes great pride in every product we offer and strives to deliver them in the best possible condition on the requested delivery date. While we take many measures to mitigate the risks associated with shipping fresh and frozen food across the country, there are, unfortunately, factors outside our control, such as weather and transit delays once the package is in the hands of UPS. Therefore, the shipping guidelines published on our website do not guarantee a shipping or arrival date.

Frog Hollow Farm is not responsible for transit delays caused by high package volume, weather, mechanical errors, strikes, natural disasters, security concerns, local carrier mis-scans, or inaccurate/incomplete shipping information. Additionally, we do not require a signature to release any shipment. Whether a package is left at an address is ultimately at the individual delivery person's discretion, which is beyond our control.

Delivery Times

Frog Hollow Farm cannot guarantee delivery time, as it is subject to the local UPS carrier. Most UPS carriers deliver packages anytime between 7 AM and 11 PM. If you are placing an order for a time-sensitive event, we recommend ordering early and scheduling it to arrive at least two days before the event. Most of our products can be frozen or refrigerated upon arrival to maintain freshness.

In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may ship your order early to ensure it gets in good condition. Frog Hollow Farm has the right to adjust the arrival timeline of your order, whether earlier or later than estimated, based on operational conditions to avoid delays.

Signature Required

Frog Hollow Farm does not require a signature for package delivery.

UPS Access Point

Some customers may have a UPS Access Point account set up with UPS. Frog Hollow Farm is not responsible for deliveries sent to a UPS Access Point. If a package is shipped to an Access Point and is delayed, the buyer is responsible for contacting the customer to ensure timely retrieval.

Reroutes

Customers must verify that all shipping information is correct before submitting an order and confirm it in their order confirmation email. If you need to modify the delivery address after your order has shipped, a $21 address change processing fee will apply. Once an address modification is requested, UPS requires one business day to process the change, which may delay the package. Frog Hollow Farm is not responsible for transit delays caused by address modifications.

Please note that no returns, refunds, or cancellations are allowed on orders that have shipped or entered fulfillment. All packages are shipped via UPS; therefore, we cannot ship to P.O. Box addresses.

Failed Delivery Attempts

A correct address is essential because our products are perishable. UPS will attempt to deliver up to three times. After the third attempt, the order will be returned to Frog Hollow Farm. Failed delivery attempts do not qualify for replacements or refunds.

Order Deadlines & Delivery Estimates

To ensure freshness, orders placed after Tuesday at 11:59 PM will ship the following Monday, unless upgraded to Next Day Air or UPS Ground (1 Day).

Perishable Products	UPS 2nd Day Air or 2 Day UPS Ground* (2 Bus. Days)	UPS Next Day Air or 1 Day UPS Ground* (1 Bus. Day)
Order Monday (11:59 PM PT)	Arrives Thursday	Arrives Wednesday
Order Tuesday (11:59 PM PT)	Arrives Friday	Arrives Thursday
Order Wednesday (11:59 PM PT)	Arrives Following Wednesday	Arrives Friday
Order Thursday (11:59 PM PT)	Arrives Wednesday	Arrives Tuesday
Order Friday (11:59 PM PT)	Arrives Wednesday	Arrives Tuesday
Order Saturday (11:59 PM PT)	Arrives Wednesday	Arrives Tuesday
Order Sunday (11:59 PM PT)	Arrives Wednesday	Arrives Tuesday

* 1 and 2 Day UPS Ground shipping available based on address and UPS Zone. Expected shipping time is provided at checkout.

Non-Perishable Products	UPS Ground (1-5 Bus. Days)	UPS 2nd Day Air (2 Bus. Days)	UPS Next Day Air (1 Bus. Day)
Order Monday (11:59 PM PT)	Arrives By Following Tuesday	Arrives Thursday	Arrives Wednesday
Order Tuesday (11:59 PM PT)	Arrives By Following Wednesday	Arrives Friday	Arrives Thursday
Order Wednesday (11:59 PM PT)	Arrives By Following Friday	Arrives Following Wednesday	Arrives Friday
Order Thursday (11:59 PM PT)	Arrives By Following Friday	Arrives Wednesday	Arrives Tuesday
Order Friday (11:59 PM PT)	Arrives By Next Monday	Arrives Wednesday	Arrives Tuesday
Order Saturday (11:59 PM PT)	Arrives By Next Monday	Arrives Wednesday	Arrives Tuesday
Order Sunday (11:59 PM PT)	Arrives By Next Monday	Arrives Wednesday	Arrives Tuesday

 

* 1 and 2 Day UPS Ground shipping available based on address and UPS Zone. Expected shipping time is provided at checkout. 

 

UPS Ground (Transit Time)

2025 Holiday Order Deadlines

Frog Hollow Farm uses UPS as its shipping partner to deliver online orders nationwide. We are, thus, guided by UPS's Holiday schedule in determining our delivery dates throughout the year.

For Arrival By	UPS Ground (3-5 Bus. day)	UPS 2nd Day Air  or 2 Day UPS Ground* (2 Bus. Days)	UPS Next Day Air or 1 Day UPS Ground* (1 Bus. Day)
Valentine's Day (Friday, February 14)	Wednesday, February 5	Tuesday, February 12	Wednesday, February 13
Easter (Sunday, April 20)	Wednesday, April 9	Tuesday. April 15	Wednesday, April 16
Mother's Day (Sunday, May 11)	Wednesday, April 30	Tuesday, May 6	Wednesday, May 7
Memorial Day (Monday, May 26)	Wednesday, May 13	Tuesday, May 20	Wednesday, May 21
Independence Day (Friday, July 4)	Wednesday, June 25	Monday, June 30	Tuesday, July 1
Labor Day (Monday, Sep 1)	Wednesday, August 20	Tuesday, August 26	Wednesday, August 27
Thanksgiving ( Thursday, November 27)	Tuesday, November 19	Sunday, November 23	Monday, November 24
Hanukkah (Sunday, December 14)	Thursday, December 4	Tuesday, December 16	Thursday, December 18
Christmas (Thursday, December 25 )	Sunday, December 14	Wednesday, December 17	Sunday, December 21
New Years Eve (Wednesday, December 31)	Wednesday, December17	Sunday, December 21	Monday, December 29

Fulfillment Schedule

To ensure that our customers receive the highest quality fruit, we ship certain products on certain days based on their transit times. Because of this, we also don't currently offer Saturday delivery. See our shipping winter schedule below:

	Monday	Tuesday	Wednesday	Thursday	Friday
Perishable Products	UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air	UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air	UPS Ground (1/2 Days), UPS 2nd Day Air, UPS Next Day Air	UPS Ground (1/2 Days) & UPS Next Day Air	No Shipping
Non-Perishable Products	UPS Ground, UPS 2nd Day Air, UPS Next Day Air	UPS Ground, UPS 2nd Day Air, UPS Next Day Air	UPS Ground, UPS 2nd Day Air, UPS Next Day Air	UPS Ground, UPS Next Day Air	No Shipping

Holiday Office Schedule

Our e-commerce/mail order office is closed the following days since UPS is also closed and does not pick up orders from our farm. Any others placed will be fulfilled according to our order deadline & delivery estimate schedule above.

New Year’s Day	Wednesday, January 1, 2025	Closed
Martin Luther King Jr. Day	Monday, January 20, 2025	Closed
Memorial Day	Monday, May 26, 2025	Closed
Independence Day	Friday, July 4, 2025	Closed
Labor Day	Monday, September 1, 2025	Closed
Thanksgiving Day	Thursday, November 27, 2025	Closed
Christmas Day	Wednesday, December 25, 2025	Closed
New Year's Eve	Wednesday, December 31, 2025	Closed

Domestic Shipping Policy

We accept orders being shipped to Alaska and Hawaii but some restrictions and special handling may apply. We apologize that we are unable to ship to the U.S. Territories of Puerto Rico, Guam, and U.S. Virgin Islands at this time.

International Shipping Policy

At this time, we are unable to ship outside the United States on either our fresh or dry goods.

Our Eco-Friendly Packaging

We pride ourselves on our forward-thinking packaging. Our recycled cardboard boxes are 100% recyclable, and manufactured using 90% solar power.

If and when we do use ice-packs they're made with non- toxic, biodegradable gel refrigerants. The gel is 98% water and 2% Non-GMO cotton.

Our insulation used for our Frozen Pastries Green Cell Foam is not a recyclable material, but it is completely biodegradable. Rather than taking up valuable space in your home, garage, or recyclable containers, we suggest simply rinsing it down the drain, composting it, planting it ( add pieces of Green Cell Foam to a bucket when watering, it’s great, natural plant food. ), or using it as a fire starter for grills, fireplaces, or firepits. Or, you can throw it out and know that it will go back into the earth, safely.

UPS Carbon Neutral Shipment

All shipments are a UPS Carbon Neutral Shipment! That means, UPS will offset the climate impact of the shipment. UPS's carbon neutral shipping supports projects that offset the emissions of the shipment's transport. UPS has supported projects that include reforestation, landfill gas destruction, wastewater treatment, and methane destruction. Their carbon neutral option is verified by Société Générale de Surveillance (SGS), an inspection, testing, and verification company. This means that you can have confidence in the UPS carbon neutral method. Additionally, their carbon offset process is certified by The CarbonNeutral Company. More details here.

Farm Pickup in Brentwood, CA

If you live near our farm in Brentwood (Northern California), you have the option to pick up your order here at the farm. Please give us a 24-hour notice to get your order ready. Pickup is available Monday through Friday. Please call or email us to place a farm pick-up order.